ASHA Learning Pass

In today's environment, it is becoming increasingly difficult to maintain profitability while meeting patient needs in an audiology practice. Audiology assistants can be part of the solution. This session identifies common practice challenges and describes how assistants can help improve profitability as well as patient retention and satisfaction.

This course is a recorded session from the online conference “Audiology 2017: Cutting-Edge Perspectives in Service Delivery for Older Adults.”

Related Courses

See more sessions from Audiology 2017.

Learning Outcomes
You will be able to:

• List three ways to use assistants effectively in a practice
• Outline an on-the-job training program for assistants
• Describe how to improve patient satisfaction with the use of assistants

Presenter Information

Gyl Kasewurm, AuD, has owned and operated Professional Hearing Services (PHS) in Saint Joseph, Michigan, in for more than 30 years. The practice is known as a benchmark for the patient experience across the country. Kasewurm's motto then and now continues to be "work hard, push ahead, and never look back!" Kasewurm has earned many awards and honors, including a Distinguished Achievement Award from the American Academy of Audiology, but she is most proud of the Leadership Award that was bestowed upon her by her local Chamber of Commerce. Kasewurm is a well-known author and sought-after speaker and prides herself on her advice on taking a practice "from fine to fabulous."

Financial Disclosures:

• Owner of Professional Hearing Services (PHS), Ltd.
• Financial compensation from ASHA for this presentation

Nonfinancial Disclosures:

• No nonfinancial relationships to the content of this presentation

Assessment Type

Self-assessment—Think about what you learned and report on the Completion Form how you will use your new knowledge.

To earn continuing education credit, you must complete the learning assessment by the end date below.

Program History and CE Information

Online conference dates: October 11–23, 2017
End date: November 29, 2026

This course is offered for 0.1 ASHA CEUs (Intermediate level, Related area).